Procedures for Student and Parent Complaints and Grievances

Board Policies

The board encourages students and parents to discuss their concerns and complaints through an informal conference with the appropriate teacher/coach, principal, or other campus administrator. Concerns should be expressed as soon as possible to allow early resolution at the lowest possible administrative level. If an informal conference regarding a complaint fails to reach the outcome requested by the student or parent, the student or parent may initiate the formal process.
Even after initiating the formal complaint process, students and parents are encouraged to seek informal resolution of their concerns, a student or parent whose concerns are resolved may withdraw a formal complaint at any time.

The provided Student and Parent Complaints/Grievances form must be filed within fifteen (15) days of the date the student or parent first knew, or with reasonable diligence should have known, of the decision or action giving rise to the complaint or grievance; and shall be filed with the campus principal.

If the student or parent did not receive the relief requested at Level One or if the time for a response has expired, the student or parent may request a conference with the Superintendent or designee to appeal the Level One decision. The appeal must be filed in writing, on the provided Student and Parent Complaints/Grievances form, within ten (10) days of the date of the written Level One response, or, if no response was received, within ten (10) days of the Level One response deadline.

If the student or parent did not receive the relief requested at Level Two or if the time for a response has expired, the student or parent may appeal the decision to the Board. The appeal must be filed in writing, on the provided Student and Parent Complaints/Grievances form, within ten (10) days of the date of the written Level Two response, or, if no response was received, within ten (10) days of the Level Two response deadline.

Complaint forms may be filed by hand-delivery, fax (817-447-5737), or mail to: Office of Student Services, 1160 SW Wilshire Blvd, Burleson, TX 76028.

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